ACM Dock Master

Position Summary

Annapolis City Marina is seeking a hands-on Marina Manager to lead the day-to-day operation of the marina, including its fuel dock, retail store, and slips. The Marina Manager is the primary on-site leader for marina operations, customer service, staff, safety, maintenance, and overall property appearance. This position works closely with the Senior Property Manager and requires someone who is comfortable managing the operation while also working directly on the docks and stepping in wherever needed.

Marina Operations

• Oversee daily marina operations, including the fuel dock, retail store, slips, transient dockage, and customer services.
• Coordinate vessel arrivals, departures, docking assistance, slip assignments, fueling, and other boater needs.
• Monitor fuel inventory and fuel dock operations and ensure required daily safety checks and procedures are completed.
• Maintain an orderly, safe, clean, and welcoming marina environment and monitor weather, tides, and conditions affecting operations.
• Manage opening, closing, and security procedures and assist with storm and seasonal preparation.

Customer Service and Retail

• Serve as the primary on-site contact for slip holders, transient boaters, guests, and visitors and provide a high level of customer service.
• Oversee the marina retail store, including point-of-sale activity, merchandise, inventory, stocking, and store appearance.
• Respond promptly and professionally to customer questions, concerns, and service needs.
• Help maintain slip occupancy and support leasing, reservations, and customer retention efforts.

Staff Leadership

• Supervise, schedule, train, and work alongside dockhands, fuel dock attendants, retail staff, and seasonal employees.
• Set clear expectations for customer service, safety, cleanliness, and daily work assignments.
• Lead by example and step in to assist with docking, fueling, maintenance, cleaning, and other operational needs when necessary.

Maintenance and Facility Oversight

• Routinely inspect docks, pilings, cleats, utility pedestals, lighting, gates, fuel equipment, buildings, grounds, and safety equipment.
• Identify maintenance and repair needs, perform minor hands-on repairs when appropriate, and coordinate larger work with MacKenzie Services Company and outside contractors.
• Maintain marina tools, equipment, supplies, and preventative maintenance needs to minimize downtime and keep the facility in top condition.

Safety and Emergency Response

• Ensure compliance with marina rules and applicable safety, fuel-handling, and environmental requirements.
• Respond appropriately to emergencies, spills, severe weather, utility failures, and vessel-related incidents and maintain familiarity with emergency procedures and utility shutoffs.
• Document significant incidents and take a proactive approach to protecting customers, employees, vessels, docks, and equipment.

Administrative Responsibilities

• Maintain accurate records related to slips, vessels, fuel sales, retail activity, inspections, maintenance, incidents, and work orders.
• Assist with billing, collections, customer communications, vendor coordination, budgeting, reporting, and project follow-up.
• Work with the Senior Property Manager and ownership on marina operations, maintenance priorities, and capital improvement projects.

Qualifications

• Prior marina, dockmaster, boating, marine service, facilities, hospitality, or property operations experience strongly preferred.
• Hands-on, mechanically inclined, and comfortable troubleshooting basic marina, dock, electrical, plumbing, and facility issues.
• Strong leadership, customer service, communication, and organizational skills.
• Boat-handling knowledge and familiarity with docking and securing power and sailboats preferred.
• Basic computer and point-of-sale proficiency; marina management software experience is a plus.
• Valid driver’s license required.

Physical Requirements

This is an active, hands-on position requiring regular outdoor work in varying weather conditions. The employee must be able to walk docks and uneven surfaces, stand for extended periods, bend, climb, handle dock lines, use hand and power tools, and safely lift approximately 50 pounds.

Schedule and Availability

Marina operations require a flexible schedule. The Marina Manager must be available to regularly work weekends during the boating season and as needed on holidays, early mornings, evenings, severe weather events, and emergencies.